Windows hello can t turn on camera windows 10. Go to Update & Security.

Windows hello can t turn on camera windows 10 Sep 18, 2016 · Having successfully updated win 10 and with windows hello working happily, this morning 16/9 it stopped working. Threats include any threat of violence, or harm to another. This has happened at least twice before at feature updates. Several of the options included in Windows Hello are biometric, meaning they rely on things like your face, fingerprint, or an iris scan to log in. Brand new surface pro, checked drivers updated. . Jan 10, 2025 · My Windows Hello stopped working as well. Download Jan 3, 2019 · Fix “Windows Hello Can’t Turn on Camera” Windows 10. Moved from: Windows / Windows 10 / Security & privacy Note: If camera access for the device is turned off and you can't select Change, you'll need an administrator on the device to turn on camera access for you. Dec 29, 2018 · Two days ago the the face recognition on my HP Spectre x360 stopped working. Now the camera is working perfectly and Windows hello is also working perfectly too. My PCs are mini PCs from Beelink (GTR5) and Minisforum (HX99G), both using the USB3. I hope this can help you. Hi Robert, To address your concern, we suggest you run the Windows Hardware and Devices troubleshooter. I removed a driver May 28, 2020 · Fix Windows hello can't turn camera on in Windows 10 Aug 4, 2017 · I have had Windows Hello (facial recognition) set up as my sign in on my SP4 running W10 since I bought it a year ago. Jan 18, 2024 · Kindly try to open your camera app to check if your camera is working fine. I have no idea how to downgrade firmware either :( Jun 22, 2019 · Since my upgrade to 1903 windows 10 hello cannot turn on camera for hello, though camera works for Skype and other programs. Fix Windows hello can't turn camera on in Windows 10/11"Windows Hello isn't available on this device" error message on your Windows 10 tablet or PC that IS C Apr 16, 2016 · in step four I get the same "turning on camera" message , but the camera does not turn on. I've also uninstalled the camera driver but, while the camera driver reinstalled itself, the Surface still can't find a camera. Restart your computer and try using Windows Hello again. I do not want to spend hours chasing this thing down. I would love to have my Hello back. "We couldn't find a camera compatible with Windows Hello Face. Need to authenticate via PIN. No frame to see. Simply turn off fast startup (and set up windows hello again optionally). Also under sign-in options I see a message that says "Windows hello is preventing some options from being shown" and I don't see any sign-on option using the camera. The camera is recognized and works in the Windows Camera app, and I can use it anywhere else, but Windows Hello cannot turn it on. If Windows Hello is turned off, it can’t access your camera. Having installed the recent version 21H1 on my Surface Laptop 2, how do I set now my Logitech Brio as the default Windows Hello Camera? 4 days ago · I am not able to set up my face and fingerprint recognition because there’s a warning “we couldn’t find a camera and fingerprint scanner compatible with windows Hello How to fix “we couldn’t find a camera compatible with windows Hello face Dec 2, 2015 · I upgraded Windows 10 to its latest build two days ago on a 2015 model of Lenovo X1-Carbon. In fact, cant turn on camera at all. Dec 5, 2017 · For us to better assist you, we need to identify first as to why you can't log in to your Windows 10 computer using the Windows Hello feature. This is on an Alienware 17 (2017 model), so, a hyped-up Dell. Previously, before i contacted you, I had uninstalled the biometric driver. #windowshelloface #windowshello #windows10 #couldntturnonthecameraGuide to fix the error saying couldn't turn on camera make sure its working properly while Dec 4, 2024 · How to Turn On Built-in Camera on HP Laptop Windows 10: A Simple Guide; How to Test Camera on Windows 10: A Step-by-Step Guide for Users; How to Change Default Camera on Windows 10: A Step-by-Step Guide; How to Turn on Camera on Laptop Windows 10: A Step-by-Step Guide; How to Change Camera Settings on Windows 10: A Step-by-Step Guide Feb 16, 2019 · The facial recognition sign-in (or "Windows Hello") has worked fine ever since I bought my Samsung notebook a year ago. After that, click Set up to get started and follow the on-screen instructions to reset Windows Hello Face. If it ask you to delete, check the box and click delete. When this message pops up, the camera IR sensor is flashing red. Full shutdown does not help. just stopped working an will not turn on the camera to retrain hello's face recognition. It also works well for taking a picture for "Your Feb 3, 2024 · I then updated the clock driver again but the Surface still can't find a camera. After restart it will automatically install the driver. 295K subscribers in the windows community. Now, every time, I get a "can't turn camera on" message and need to sign in with my pin. 0 connect to Intel RealSense F200 camera not just using regular USB2. It never reinstalled itself. I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: I don't have the answer but, i've got the same Logitech Brio 4K, just performed the update (firmware version 2. Restart your computer and test the camera with Windows Hello. I'm using a Stargazer camera on a desktop computer. If your camera is working fine, please try to perform the troubleshooting methods below and check if any of the methods will fix your concern. The red IR light never goes on so I guess that's the problem. I have checked and all the drivers for intel realtek 3d camera are up to date. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. See here for more information: Introducing the next feature update to Windows 10, version 21H1 | Windows Experience Blog. 50. Mar 7, 2021 · Could not turn on camera" I have verified that the camera works because it is detected by the program from the manufacturer (Logitech G Hub) and the camera turns on and works fine in the camera app and in third party applications. (10. Jun 13, 2022 · Restarted still did not work with Windows Hello face. Feb 4, 2025 · However, upon checking the device specifications, the Intel NUC M15 Kit EVO LAPRC710 does have an Infrared (IR) camera, which means it should support Windows Hello facial recognition. I now get a message 'couldn't turn camera on. Check for Updates: Click on Check for updates and install any available Jun 4, 2019 · The camera works as a webcam, but is not working for Windows Hello. Apr 28, 2021 · On the new release of Windows 10 21H1 one new feature is Windows Hello multicamera support. " but there are no options to disable it without the camera installed. In the Settings/Accounts/Sign-in options/ window under Facial recognition (Windows Hello) it says, "This option is currently unavailable". Oct 30, 2017 · I have very recently updated windows 10 and since then (29th October 2017) logging in by facial recognition doesn't work and I get the message 'couldn't turn camera on'. For that sake of SEO I am putting: windows 10 can't log in with facial recognition after Tobii On the device manager look for your camera driver. I removed and re-installed the Intel drivers. Windows 10 HP Envy laptop Feb 2, 2019 · Hello, I have a new Surface pro 5 and after upgrading Windows to latest version and installing all the updates, Windows Hello stopped working and every time I start my Surface, Windows Hello fails and gives me a message "Couldn't Turn on the Camera. It just tells me "Windows Hello is not available on this device. Johnson It can't send 4K on a USB 2. Jun 18, 2018 · (Code 10) STATUS_DEVICE_POWER FAILURE. Open Windows Update: Click on the Start menu and select Settings. Thank you. If I recall right, a Windows update ran shortly before this happened. 0 port, but I think it helps with Windows Hello, too. Windows Hello Face works pretty well before this update. , you must have the basic understanding of this Now regardless of whether I do a restart or shutdown/turn on, I get a message at the logon screen that says Windows couldn't turn my camera on. And the computer just told me it can't turn on the camera. Windows Hello works as Jan 4, 2025 · You will see several options for signing in with Windows Hello: Face recognition (Windows Hello Face), Fingerprint recognition (Windows Hello Fingerprint), and PIN (Windows Hello PIN). The camera now works but "Hello" still gives me the "Sorry" message that it "couldn't turn on the camera". Device Manager window will be opened. I checked the specs of the Logitech HD pro webcam c920 webcam and it does not have Infrared capability and so, it is not compatible with Windows 10 Hello Facial Aug 27, 2024 · Everything else with the camera works. msc then hit enter 2. If you can't sign in using facial recognition, sign in with a PIN or password instead, and then improve facial recognition. This just started happening after the most recent Microsoft update. 1 day ago · Harassment is any behavior intended to disturb or upset a person or group of people. Sep 27, 2018 · Suddenly receive message cannot turn on camera when using Windows Hello. I was getting the same "Couldn't turn on camera", and after googling around, saw others suggestions of having to go into Device Manager, and set the USB Controllers Power Management to not allowing the computer to cut off power (paraphrasing somewhat, but, Device Manager, USB Sep 29, 2020 · Windows hello 'couldn't turn camera on ,make sure it's working properly' Hi, I have purchased the Microsoft Surface for 2 months and had been using Windows hello face Jun 27, 2023 · This is a public user-to-user support forum. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Under Choose which apps can access your camera, turn the individual settings for apps On or Off. I tried re-setting up Windows Hello but it just won't access the camera. I have followed Dec 20, 2018 · * Select Settings and navigate to Accounts /> Sing-In options /> Windows Hello * Check whether you're able to make changes to the setting and setup Windows Hello there. Please also remove Windows Hello PIN. Tips: Make sure the camera is clean and unobstructed. Jun 10, 2024 · Open Camera App: Open the Camera app from the Start menu. Jan 16, 2019 · At first, the camera stopped working entirely. 3) Update drivers Oct 9, 2019 · I was trying to set up Windows Hello Face on my laptop, but it was unable to turn on the built-in camera. To address your concern, try rolling the Surface Camera Windows Hello driver back to previous version in Device Manager by doing the following: Type in Device Manager in the search bar, then hit Enter. Sep 6, 2016 · Not sure if this will help, as the setup is a little different. It is designed to make signing in to your Windows 11 PC more secure and convenient. " Dec 7, 2017 · Hi John. Again i must emphasize that once i can login to windows, there are no issues with the camera. Before you manage to fix the Windows Hello missing or unavailable issue for your Surface Pro 6 , Surface Book or HP Spectre, HP, Dell, etc. Click Accounts and select Sign-In options. How can I get this function working again? S. Checked windows hello settings. Please sign-in with you PIN". Step 1: Hit Windows + R to invoke Run dialog and type regedit and click on OK button. I get the white light on top showing that my camera is on (when camera is disabled ) during windows hello but the IR camera doesn't switch on so every time I have to enable the camera using hotkey only for windows hello. This is the final option, if none of the above solutions worked out for you, then you can use this solution, Uninstall Facial Recognition (Windows Hello) and reinstall it. Step 5: Perform Windows Update. The camera works fine from other apps. Camera on Windows 10. Jun 11, 2020 · An easy fix when your Windows Hello camera isn’t working . Sep 16, 2017 · Hello, Faulty drivers can usually cause devices and features to malfunction such as the Windows Hello Camera. Look for Facial Recognition (Windows Hello), Click on Uninstall. Note: Please note that your Computer must be Windows hello compatible for it to work. Choose a Biometric Option: Face Recognition: Click on Set up under Face Recognition. Type services. I can't seem to add Windows hello to the camera's privacy settings. To do this, follow these steps: Press the Windows key + X on your keyboard and select Windows PowerShell (Admin) from the Power User menu. Now, instead of recognizing my face, it just says "Getting Ready" and then it says it can't open the camera. I did not run your suggested scan above. 6 Ways to Fix Windows Hello Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. but i i SHUTDOWN the laptop, i loss the fingerprint and facial recognition with the "Getting ready" for 10 seconds Jan 2, 2025 · The camera works fine in all apps and the drivers are up to date but when i try to setup facial recognition (Windows Hello) it says "Couldn't turn the camera on, make sure it's working properly" and then closes the window almost instantly. The camera works well with other software such as Skype. It also includes a Jul 7, 2020 · Windows hello cannot turn on camera. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. But it is understandable that Windows 10 embedded tool can’t find the updated camera or fingerprint device driver for updated camera or fingerprint device driver for Windows Hello. Open「Camera」application. Before any app can access your camera, make sure camera access is turned on for apps in your user account. If there is harsh or particularly bright light coming from one side or the other, Windows Hello might have a harder time recognizing you Press Windows key+R to open Run window. Jan 27, 2020 · Locate Windows Hello Face and click Remove under it. Back to Table of Contents . Jan 19, 2018 · My windows 10 tells me that it "can't turn camera on" when I am trying to start up computer. Windows 10 would search online for the updated camera driver for you automatically. 2. 15063 Build 15063) About an hour ago, as a recovery attempt, I deleted my Windows Hello data and re-recognized myself. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: Mar 30, 2024 · Windows Hello sign error: Couldn't Turn on the Camera. PIN sign in works just fine. Windows Hello has started saying "couldn't turn on the camera" at the logon screen. Windows Settings are useless. Jan 1, 2019 · The camera is working for other purposes -- just not for Windows Hello. This was working fine since I got the surface book. This is an automated troubleshooter will try to identify and then resolve the issues that it finds. To open the utility, type or copy-paste this code and then hit Enter. Open Windows Settings go to Apps > Optional features. I checked Windows Update -- I am up to date. Tried everything everyone done so far without success, but what ended with a solution (so far, fingers crossed) is just to reinstall the Realtek IR Camera latest driver of Dell Oct 25, 2023 · If you turn on Windows Hello, it will use your camera to sign you in even if ”Allow apps to access your camera” is turned off. I can turn the camera on using the app on the computer. If not, kindly look for your manufacturers website, for the compatible driver for your camera. Mar 28, 2021 · 3. If the camera is still not turning on with Windows Hello, users can try resetting the camera app in Windows 10. My webcam works. 2. Allow Camera Access: If prompted, allow the Camera app to access your camera and microphone. Check for Windows Oct 21, 2019 · After loggin with PIN, i i wait a minut, if i lock the laptop, i got the facial recognition , but if i lock instantly after loading the session, it wont work. Feb 20, 2018 · Hi Gilbert, An outdated driver may affect the performance of a specific feature in a program or an app. Disabling and enabling the webcam device has worked out for many users facing similar issues. Aug 13, 2024 · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. it turns on the camera and takes photos and video. Use your PIN to logon. Dec 29, 2023 · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. Jul 23, 2024 · Its seems my windows is having issues to start the camera at boot and does not seem to be a hardware issue with the camera. Nov 29, 2017 · I just update my the windows to the latest version, which is 1709. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. " It also says "Windows Hello is preventing some options from being shown. And the install it for you. Only worked until reboot (old post): Had the same issue. I have run all updates, restarted the computer, unset the facial recognition and set it back up again and nothin Turn off the toggle if disenabled. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, I have a Surface Pro 4 running Windows 10. Have you updated the Brio firmware? This is different from a driver: it's the firmware that will physically reside inside the camera. Check your lighting. Click here, click show all downloads, click Windows 10, and keep scrolling until you see the latest firmware, 2. Method 1: Roll-back driver 1. This is really frustrating. Can anyone help please? Jan 15, 2024 · I am trying to get Windows Hello set up, but it keeps telling me that the camera can't turn on. Jan 28, 2022 · The Brio 4K camera works fine everywhere else (and indeed, was working with Windows Hello until recently) - but now gets to the point where Windows Hello starts with "Getting Ready" before telling me that it couldn't turn on the camera. Open run box by pressing Windows Key + R and type devmgmt. In fact I just participated in a zoom meeting. I am a bit leery of what it may do. I'm a user like you helping other users. It can be that the imaging device driver on your laptop is outdated which caused an issue when you are trying to utilize the facial recognition features of Windows Hello. Deinstalled the windows hello driver "Surface Camera Windows Hello" (it will reinstall automatically after a reboot) and it has worked like a charm ever since. Click Start. Right-click on “Integrated Webcam” and click on “Disable device“. Is Windows Hello available on my device? To see whether your device meets the Windows Hello hardware requirements and set up Windows Hello, open Windows 10 Settings, click Accounts -> Sign-in options. 6 Ways to Fix Windows Hello Oct 20, 2024 · Restart your computer and try using Windows Hello again. 0. Please sign-in with you PIN , and the pin box where we write pin not showing I have a new HP elitebook and after upgrading Windows to latest Mar 2, 2022 · How Windows Hello Works with a Webcam Windows Hello is an alternative to traditional passwords. In Device Manager window, expand “Cameras” to see the available camera devices. Type and search [Camera] in the Windows search bar ①, then click [Open] ②. Aug 29, 2020 · 4. 1. It continues to say; "Can't turn on the camera. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. I always update Windows to the latest updates. Welcome to the largest unofficial community for Microsoft Windows, the world's most popular desktop… May 12, 2021 · Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability. Ive gone through the standard fixes, and had it working for awhile, but it seems that anytime WINDOWS updates are applied, it stops working and now it cant be reset, again. Nov 6, 2020 · According to Microsoft the camera should switch on even if it is disabled but this is not he case. Sep 12, 2018 · After the most recent update Windows Hello no longer works when I start up my Surface Book. I am far from expert at Jan 9, 2018 · Windows hello can’t open camera The computer works perfectly normally and I have no trouble logging in with the pin when Windows Hello cant turn on the camera. I get two messages:1. Any ideas? I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. It gives me the following: Couldn't turn on the camera. If I do a restart however,. Then I updated Tobii tracking (not that I am a gamer at all) but after that update I lost the camera functionality. I can logon with a finger print reader (in the surface keyboard) and also with a Password or PIN. Go to Update & Security. The camera works perfectly on my other PC (similiar setup, windows 11, all updates up to date as well). When Windows 10 tells you that it can’t find your camera, we can solve the problem in Registry Editor. 70) and suddenly my IR camera has stopped working also and can't get Windows Hello to work anymore on Windows 10. Is this system file checker pretty benign? or Am i getting myself in too deep. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you. Aug 15, 2017 · My Tobii EyeX which was working with Windows Hello is no longer available but I cannot disable Windows Hello. It has performed pretty well, until today. I saw a post where someone turned off Tobii Eye Tracking and it fixed it but that didn't help for me. Whenever the user tries to log in to Windows 10 using Windows Hello, they get the following error: “Couldn’t turn on the camera May 11, 2021 · Recently, I activated the sign-in option Windows Hello Face in my laptop and it worked but suddenly it didn't work anymore and now I wanted to remove it but it says "We couldn't find a camera compatible with Windows Hello Face" and every time I turn on my computer, the lock screen looks like I still have it activated, there's a text saying hello, just updated my t480s to windows 11, the camera was working well in windows 10. I have tested the camera using the "Camera" app, and it works just Mar 13, 2016 · Camera works fine in all other applications, including Skype, I've uninstalled and reinstalled the drivers, ensured both drivers and firmware are the latest versions, ran Dell Diagnostics on the camera and all OK - the only fault is 'Hello' can't turn on the camera. Now it just says "Windows Hello isn't available on this device. Jan 6, 2021 · Windows Hello couldn't turn camera 'ON' Fix in Windows 10 Jan 17, 2025 · This clearly indicates an issue with facial recognition not the camera itself and also probabbly 24H2 not working with many existed 3D camera. However, in Device Manager, your camera is only listed as "Intel(R) AVStream Camera", which doesn't indicate IR functionality. the computer is shared with another user who has their own login. Sep 6, 2016 · Got the same issue on my Alienware 15 R3 after the Creators update on Windows 10, the IR Camera was not able to be turned on and thus Windows Hello stopped working. for both camera app and windows hello login. The camera app does work though. The HP IR Camera icon is still not visible in Device Viewer. Camera still works in Camera app. Reboot your Surface Pro 7 if needed. Press Windows key+R to open Run window. The IR light does not turn on. i have updated all windows patches, updated latest ir camera firmware available (version 0017 release date 07apr2023) Give these a try: 1. " When I attempted to remove and recreate Windows Hello sign-on, it first told me that it could not turn on the camera. " Apr 4, 2020 · I have an Alienware with Windows 10. Anyone else seeing this? There's some related stuff in the logs with source=camera but not much: The description for Event ID 2 from source camera cannot be Jan 28, 2022 · The issue finally got fixed after upgrading my Windows 10 to Windows 11. May 11, 2021 · Recently, I activated the sign-in option Windows Hello Face in my laptop and it worked but suddenly it didn't work anymore and now I wanted to remove it but it says "We couldn't find a camera compatible with Windows Hello Face" and every time I turn on my computer, the lock screen looks like I still have it activated, there's a text saying Solution 6: Reinstall Windows Hello Face. Regards, Dhanam, Independent Advisor. Additional Tips for Resolving Windows Hello Issues. ***Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in*** This thread is locked. after that, if i reboot, i always have the facial recognition working. 57, logitune 2. I have tried uninstalling the driver and searching for help but I cant work this out. If issue persist, let's download the updated driver Mar 28, 2016 · Harassment is any behavior intended to disturb or upset a person or group of people. Locate Windows Biometric Service, right-click it, and select Restart. This is an issue with Windows 10 only. Edit - finally found a fix that works after rebooting too. Sep 25, 2020 · Hi Mr. See latest working fixes here for Windows Hello Face Recognition: Mar 24, 2018 · I just updated to the latest Windows build 1803 and I started using it. In terms of the instruction, first, there is no "Login options" on the latest version of Windows 10, the option is "Sign-in options". The camera was working fine until just a few days ago. Jun 26, 2016 · I would like to inform you that Windows Hello feature requires a special infrared Camera, hence not all Camera will support Windows Hello feature. Check if your able to set up Windows Hello. Follow the prompts to calibrate the camera to recognize your face. I tried updating the drivers but all indications are I've got the right ones. It's as if something has grabbed control of the camera and Windows can't use it. Therefore, I would suggest you contact Lenovo support and ask for assistance regarding the issue. I have worked with NexiGo support and have tried all they recommended, even replacing the camera with a new camera. If not, Use the System File Checker tool and DISM to repair missing or corrupted system files: 1. Jun 1, 2020 · Simply, follow these easy fixes on your computer and the problem will be solved in no time at all. I've tried a plethora of fixes online but can't get anything to work. msc and press Enter. Did not fix it. Right click on it and uninstall. Restart Windows Biometric Service: Press Windows + R to open the Run dialog. What do I do next? Aug 12, 2017 · Solved: windows hello can't turn on camera on hp envy 360 was working until I reset laptop now can't turn on camera please help as i have epilepsy - 6267558. Can you tell us if you're also using Xbox Kinect as your camera to use the Windows Hello feature? Also, can you tell us any troubleshooting steps that you have tried so far? Thank you. I would urge the dev team to kindly fix this issue, so that other Windows 10 customers don't face this issue. I have contacted Logitech, but the only suggestion I've had is to update the firmware. Oct 20, 2024 · By updating camera drivers, checking camera hardware, adjusting privacy settings, disabling conflicting software, performing a system restore, resetting Windows Hello, or contacting support, you should be able to resolve the issue and start using Windows Hello again. I do not work for Microsoft and cannot access any user accounts. If this still can't solve your problem, just let me know and I'll do my best to try to help you. It's just the face recognition that has stopped. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. Aug 29, 2020 · But recently numerous users reported that Windows Hello stopped working after Creators Update or Windows Hello could not turn on camera on Windows 10 suddenly. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. "Improve recognition" shows my face but does not recognize it. Fix Windows Hello Could Not Turn on. If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. The "Surface Camera Windows Hello" driver is the most up-to-date version; Windows has the most up-to-date version, and (according to my PC) has not installed anything for over seven days. From my Lock screen, I receive the message "Couldn't turn on camera, sign in with PIN". 211. I don't know what the problem is. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. zechi zhpr pfwfv vnxue lugxte gojiu grpvzc okrqtp zgztxj caxpzto ybr xfabrd cby gtdwww wjzlp